Returns Policy
Chanmart – Return & Exchange Policy
Effective Date: 26 October 2026
At Chanmart, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may request a return or exchange subject to the terms outlined below.
1. Return & Exchange Period
- Return and exchange requests must be initiated within 14 days of receiving the product.
- All requests are subject to product eligibility and approval by Chanmart.
- We recommend contacting our customer support team as soon as possible to initiate your request.
2. Eligibility Conditions
To qualify for a return or exchange:
- The product must be unused and in its original condition.
- All original packaging, accessories, manuals, tags, and other included items must be returned.
- Proof of purchase or order details must be provided.
- The product must meet Chanmart's applicable return and exchange requirements.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Please report the issue within 48 hours of delivery.
- Email our support team with your order number, a description of the issue, and clear photographs or videos of the product and packaging.
- Our team will review the claim and advise you on the next steps for a replacement, exchange, or refund, as applicable.
4. Products Not Eligible for Return or Exchange
Returns or exchanges may be declined for products that:
- Have been used, altered, mishandled, or damaged after delivery.
- Are missing original packaging, accessories, or essential components.
- Are returned without proof of purchase or prior authorization.
- Are specifically marked as non-returnable or are otherwise excluded under applicable product-specific terms or law.
5. Return & Exchange Process
- Contact Chanmart customer support with your order details.
- Explain the reason for your return or exchange.
- Provide photographs or videos if requested.
- Wait for confirmation and instructions from our support team before shipping or handing over the product.
- Pack the approved product securely with all required accessories and documentation.
- Once the returned product is received and inspected, our team will communicate the outcome and applicable next steps.
6. Refunds
- Refunds are subject to inspection and approval.
- Approved refunds will generally be issued to the original payment method, where supported.
- The refund timeline will be communicated once the return is approved.
- Any applicable shipping charges or deductions will be communicated in accordance with the terms of sale and applicable law.
7. Exchange Conditions
- Exchanges are subject to product availability.
- If the requested replacement is unavailable, our support team will explain the available alternatives.
- Replacement products must meet the applicable eligibility and inspection requirements.
8. Return Shipping
Chanmart advertises returns and exchanges as complimentary within the applicable 14-day period. Please contact customer support for pickup arrangements and confirmation of any shipping requirements before returning an item.
9. Policy Amendments
Chanmart reserves the right to update this policy from time to time, subject to applicable law. The policy applicable to an order will be determined in accordance with the terms governing that purchase.
10. Contact Us
For return, exchange, or refund assistance, please contact:
Chanmart Customer Support
Email: support@chanmart.com
Phone: +91 94936 11345
Website: https://chanmart.com/
We appreciate your trust in Chanmart and are committed to resolving your concerns fairly and efficiently.
Exchange Policy
Chanmart – Return & Exchange Policy
Effective Date: 26 October 2026
At Chanmart, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. If you are not satisfied with your purchase, you may request a return or exchange subject to the terms outlined below.
1. Return & Exchange Period
- Return and exchange requests must be initiated within 14 days of receiving the product.
- All requests are subject to product eligibility and approval by Chanmart.
- We recommend contacting our customer support team as soon as possible to initiate your request.
2. Eligibility Conditions
To qualify for a return or exchange:
- The product must be unused and in its original condition.
- All original packaging, accessories, manuals, tags, and other included items must be returned.
- Proof of purchase or order details must be provided.
- The product must meet Chanmart's applicable return and exchange requirements.
3. Damaged, Defective or Incorrect Products
If you receive a damaged, defective, or incorrect product:
- Please report the issue within 48 hours of delivery.
- Email our support team with your order number, a description of the issue, and clear photographs or videos of the product and packaging.
- Our team will review the claim and advise you on the next steps for a replacement, exchange, or refund, as applicable.
4. Products Not Eligible for Return or Exchange
Returns or exchanges may be declined for products that:
- Have been used, altered, mishandled, or damaged after delivery.
- Are missing original packaging, accessories, or essential components.
- Are returned without proof of purchase or prior authorization.
- Are specifically marked as non-returnable or are otherwise excluded under applicable product-specific terms or law.
5. Return & Exchange Process
- Contact Chanmart customer support with your order details.
- Explain the reason for your return or exchange.
- Provide photographs or videos if requested.
- Wait for confirmation and instructions from our support team before shipping or handing over the product.
- Pack the approved product securely with all required accessories and documentation.
- Once the returned product is received and inspected, our team will communicate the outcome and applicable next steps.
6. Refunds
- Refunds are subject to inspection and approval.
- Approved refunds will generally be issued to the original payment method, where supported.
- The refund timeline will be communicated once the return is approved.
- Any applicable shipping charges or deductions will be communicated in accordance with the terms of sale and applicable law.
7. Exchange Conditions
- Exchanges are subject to product availability.
- If the requested replacement is unavailable, our support team will explain the available alternatives.
- Replacement products must meet the applicable eligibility and inspection requirements.
8. Return Shipping
Chanmart advertises returns and exchanges as complimentary within the applicable 14-day period. Please contact customer support for pickup arrangements and confirmation of any shipping requirements before returning an item.
9. Policy Amendments
Chanmart reserves the right to update this policy from time to time, subject to applicable law. The policy applicable to an order will be determined in accordance with the terms governing that purchase.
10. Contact Us
For return, exchange, or refund assistance, please contact:
Chanmart Customer Support
Email: support@chanmart.com
Phone: +91 94936 11345
Website: https://chanmart.com/
We appreciate your trust in Chanmart and are committed to resolving your concerns fairly and efficiently.
